Lunar Elf 2 in 1 Powerbank + Handwarmer (5 - 9 Working Days Delivery)

All our electronic products come with a 6-month Warranty for peace of mind, and on top of that, we also have a 5 days DOA 1 to 1 Exchange Policy.

7 days DOA 1 to 1 Exchange Policy.

We want you to receive your items in perfect condition! If your product arrives defective or not working, we offer a 1-to-1 exchange.

• Eligibility: Applies to products that are defect on arrival (DOA) or have major defects upon delivery.

• Condition: Return with all original packaging and accessories included.

• Return Window: You can return your item within 5 days of receiving it.

• Item Condition: Full set with box and accessories.

How to Return:

1. Contact us within 5 days with your order details.

2. You can ship the item back to us using any nearby courier service, we will cover the shipping fees up to RM8. Please make sure the item is protected by bubble wrap / proper box, otherwise we may not approve your request.

3. Once we received the item and your exchange request is approved, we’ll issue a refund in store credit (no expiry)!

4. If your request is rejected, we will hold the item until customer paid an extra RM7 shipping fees before we ship the item back to customer, with no exception.

Need help? Just reach out—we’re happy to help! 😊

6 Months Warranty

• What’s Covered? Product failures under normal use.

• What’s Not Covered? Accidental damage, wear and tear, water damage, or unauthorized modifications.

• How to Claim:

1. Contact us with your order details and a description of the issue.

2. Provide photos or videos for assessment.

3. If approved, we’ll offer a repair or replacement (depending on the issue).

• Shipping Costs: Return shipping fees are the buyer’s responsibility. We cover the shipping for replacements.

• Fair Use Policy: We reserve the right to deny claims that don’t meet warranty conditions.

We want you to love your purchase! If you’re not satisfied, here’s how our FREE Change of Mind Return works:

• Return Window: You can return your item within 5 days of receiving it.

• Item Condition: Must be unused, in original packaging, full set, clean, and in perfect + resellable condition.

How to Return:

1. Contact us within 3 days with your order details.

2. You can ship the item back to us using any nearby courier service, we will cover the shipping fees up to RM8. Please make sure the item is protected by bubble wrap / proper box, otherwise we may not approve your request.

3. Once we received the item and your return request is approved, we’ll issue a refund in store credit (no expiry)!

4. If your request is rejected, we will hold the item until customer paid an extra RM7 shipping fees before we ship the item back to customer, with no exception.

Need help? Just reach out—we’re happy to help! 😊

• East Malaysia takes additional 1 week to deliver.
• East Malaysia deliver fee: RM9.90 (After RM6 Subsidy)
  
• If one of the items in your order is "Imported Item", the entire order will be shipped within 5 - 9 working days. For separate delivery, please DM us on instagram.
• For urgent orders, please contact our customer service before placing order, so we can take note or make special arrangement, to minimize the possibility of unforeseen accidents or delay.
• If you need the items delivered before a specific date, kindly double confirm with our customer service.
• All orders will be fulfilled by 3rd party courier services (DHL eCommerce, NinjaVan or J&T Express). 
• For Imported (Express) delivery, tracking number and shipment update email will be sent out once the item arrived Malaysia and cleared from Malaysia Kastam.
• We are not responsible for any delivery delay, UNLESS customers contacted/discussed with us before confirming order.
• We have no control on how the courier service handle the parcels during their internal transportations, so there may be some minor damages on the product packaging. All orders will be wrapped with bubble wraps, but minor damage can still occur.
• If you need the product packaging in 100% PERFECT CONDITION (for birthday present, wedding gift, door gift etc), please contact us before you place order, so we can take note.
• We only cover 1 way delivery, any failed delivery returned to our warehouse will be locked, until customer contact us and pay for the 2nd delivery attempt.